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Terms and Conditions

Returns, Refunds & Good Vibes

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We’re a small independent music store run by real humans who love records, CDs, weird finds, late-night listening sessions, and far too much coffee.

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If something’s not right with your order, we’ll always do our best to sort it out fairly and quickly.

Vinyl, CDs & Physical Goods

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Arrived damaged? Wrong item? Postal chaos?

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No stress — just get in touch within 14 days of delivery and we’ll make it right.

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We may offer:

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  • A replacement

  • A refund

  • Store credit

  • Or another solution that keeps everybody smiling

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Please include:

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  • Your order number

  • A quick description of the problem

  • Photos if the item arrived damaged

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Change of Mind

Changed your mind? It happens.

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You can return unopened and unused items within 14 days of receiving them.

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To be eligible for a return:

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  • Records and CDs must still be sealed

  • Items must be unused and in resaleable condition

  • Everything originally included must still be there

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Customers cover return postage costs unless we made a mistake.

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Opened Records & CDs

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Because vinyl and CDs are collectable and easily damaged, we can’t normally accept returns on opened items unless they’re faulty.

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If a record is genuinely defective (warped, skipping, manufacturing fault, etc.), contact us, and we’ll sort something out.

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We’re record collectors too — we get it.

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Digital Downloads

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Digital music and downloadable products are non-returnable once downloaded.

But if your files won’t download properly, are corrupted, or you’re having technical problems, send us a message, and we’ll help get things working.

No bots. No copy-paste support scripts. Actual humans.

Refund Timing

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Approved refunds are usually processed within 5–10 working days back to your original payment method.

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Shipping costs are only refundable if:

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  • The item was faulty,

  • Damaged,

  • Or we sent the wrong thing.

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Need Help?

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Drop us a message anytime:

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Email: info@rootspellrecords.co.uk
Website: https://www.rootspellrecords.co.uk/

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Please don’t send returns without contacting us first — lost parcels make everybody sad.

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Final Note

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We genuinely appreciate every order, every follow, every recommendation, and every person supporting independent music culture.

Support indie. Play it loud. ✌️

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Terms & Conditions

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1. Introduction

These Terms and Conditions govern the use of this website and the purchase of physical and digital products, including vinyl records, CDs, and digital downloads.

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By placing an order, you agree to these Terms.

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2. About Us

This website is operated by [Business Name], registered in [Country], with a trading address at [Address].

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3. Products

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We sell:

  • Vinyl records

  • CDs

  • Digital music downloads

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Product descriptions are provided in good faith. Minor variations in packaging, pressing, or artwork may occur.

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4. Orders

An order confirmation email acknowledges receipt of your order but does not guarantee acceptance.

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A contract is formed only when:

  • Physical goods are dispatched, or

  • Digital goods are made available for download

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We reserve the right to cancel orders for reasons including (but not limited to) pricing errors, stock issues, or suspected fraud.

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5. Pricing and Payment

All prices are listed in GBP (£) unless otherwise stated.

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Payment is required in full at checkout using approved payment methods.

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We reserve the right to change prices at any time, but changes will not affect confirmed orders.

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6. Postage, Shipping & Delivery

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6.1 Shipping Options

We offer shipping options which may include:

  • Standard delivery

  • Tracked delivery

  • International delivery (where available)

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Shipping costs are calculated at checkout and are non-refundable unless the item is faulty or incorrect.

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6.2 Dispatch Times

We aim to dispatch orders within [X] working days.

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During peak periods (e.g. releases, holidays), dispatch times may be extended.

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6.3 Delivery Times

Delivery times are estimates only and may vary depending on location, courier, and external delays.

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We are not responsible for delays caused by:

  • Postal or courier disruptions

  • Customs clearance

  • Weather or force majeure events

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6.4 Risk & Responsibility

Once an order has been delivered to the address provided, responsibility for the goods passes to the customer.

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If tracking confirms delivery, we are not liable for loss or theft after delivery.

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6.5 Incorrect Address

It is the customer’s responsibility to ensure delivery details are correct.

We are not liable for:

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  • Orders sent to incorrect addresses provided by the customer

  • Additional costs for reshipping returned parcels

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6.6 Damaged or Lost Items in Transit

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of expected delivery (lost) or 7 days of receipt (damaged)

  • We may require photographic evidence

  • We will arrange replacement or refund where appropriate

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7. Digital Downloads

Digital products are licensed for personal use only.

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You may not:

  • Share or redistribute files

  • Upload to file-sharing platforms

  • Use commercially without permission

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Once accessed, digital downloads are non-refundable unless defective or misdescribed.

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8. Returns & Refunds

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8.1 Physical Products

You have the right to cancel within 14 days of receiving goods under UK consumer law.

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To qualify for a refund:

  • Items must be returned in original condition

  • Sealed items must remain unopened (where applicable)

  • Return postage is the customer’s responsibility unless faulty

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Refunds will be processed within 14 days of receiving returned goods.

8.2 Faulty Items

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If an item is faulty or damaged upon arrival, we will offer:

  • Replacement

  • Refund

  • Or store credit (where agreed)

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9. Intellectual Property

All content, including music, artwork, branding, and website material, is owned or licensed by RootSpelle Records.

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No content may be copied, reproduced, or distributed without permission.

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10. User Accounts

Users are responsible for maintaining account security and ensuring all provided information is accurate.

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We reserve the right to suspend accounts suspected of misuse or fraudulent activity.

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11. Limitation of Liability

We are not liable for:

  • Indirect or consequential loss

  • Loss of data, income, or profit

  • Delays outside our control

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Our total liability is limited to the value of the order placed.

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12. Privacy

We handle personal data in accordance with our Privacy Policy.

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13. Governing Law

These Terms are governed by the laws of England and Wales.

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14. Changes to Terms

We may update these Terms at any time. The latest version will always be available on this page.

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