Terms and Conditions

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Returns, Refunds & Good Vibes

We’re a small independent music store run by real humans who love records, CDs, weird finds, late-night listening sessions, and far too much coffee.

If something’s not right with your order, we’ll always do our best to sort it out fairly and quickly.

Vinyl, CDs & Physical Goods

Arrived damaged? Wrong item? Postal chaos?

No stress — just get in touch within 14 days of delivery and we’ll make it right.

We may offer:

A replacement
A refund
Store credit
Or another solution that keeps everybody smiling

Please include:

Your order number
A quick description of the problem
Photos if the item arrived damaged

Change of Mind

Changed your mind? It happens.

You can return unopened and unused items within 14 days of receiving them.

To be eligible for a return:

Records and CDs must still be sealed
Items must be unused and in resaleable condition
Everything originally included must still be there

Customers cover return postage costs unless we made a mistake.

Opened Records & CDs

Because vinyl and CDs are collectable and easily damaged, we can’t normally accept returns on opened items unless they’re faulty.

If a record is genuinely defective (warped, skipping, manufacturing fault, etc.), contact us, and we’ll sort something out.

We’re record collectors too — we get it.

Digital Downloads

Digital music and downloadable products are non-returnable once downloaded.

But if your files won’t download properly, are corrupted, or you’re having technical problems, send us a message, and we’ll help get things working.

No bots. No copy-paste support scripts. Actual humans.

Refund Timing

Approved refunds are usually processed within 5–10 working days back to your original payment method.

Shipping costs are only refundable if:

The item was faulty,
Damaged,
Or we sent the wrong thing.

Need Help?

Drop us a message anytime:

Email: info@rootspellrecords.co.uk
Website: https://www.rootspellrecords.co.uk/

Please don’t send returns without contacting us first — lost parcels make everybody sad.

Final Note

We genuinely appreciate every order, every follow, every recommendation, and every person supporting independent music culture.

Support indie. Play it loud. ✌️

Terms & Conditions

1. Introduction

These Terms and Conditions govern the use of this website and the purchase of physical and digital products, including vinyl records, CDs, and digital downloads.

By placing an order, you agree to these Terms.

2. About Us

This website is operated by [Business Name], registered in [Country], with a trading address at [Address].

3. Products

We sell:

Vinyl records
CDs
Digital music downloads

Product descriptions are provided in good faith. Minor variations in packaging, pressing, or artwork may occur.

4. Orders

An order confirmation email acknowledges receipt of your order but does not guarantee acceptance.

A contract is formed only when:

Physical goods are dispatched, or
Digital goods are made available for download

We reserve the right to cancel orders for reasons including (but not limited to) pricing errors, stock issues, or suspected fraud.

5. Pricing and Payment

All prices are listed in GBP (£) unless otherwise stated.

Payment is required in full at checkout using approved payment methods.

We reserve the right to change prices at any time, but changes will not affect confirmed orders.

6. Postage, Shipping & Delivery

6.1 Shipping Options

We offer shipping options which may include:

Standard delivery
Tracked delivery
International delivery (where available)

Shipping costs are calculated at checkout and are non-refundable unless the item is faulty or incorrect.

6.2 Dispatch Times

We aim to dispatch orders within [X] working days.

During peak periods (e.g. releases, holidays), dispatch times may be extended.

6.3 Delivery Times

Delivery times are estimates only and may vary depending on location, courier, and external delays.

We are not responsible for delays caused by:

Postal or courier disruptions
Customs clearance
Weather or force majeure events

6.4 Risk & Responsibility

Once an order has been delivered to the address provided, responsibility for the goods passes to the customer.

If tracking confirms delivery, we are not liable for loss or theft after delivery.

6.5 Incorrect Address

It is the customer’s responsibility to ensure delivery details are correct.

We are not liable for:

Orders sent to incorrect addresses provided by the customer
Additional costs for reshipping returned parcels

6.6 Damaged or Lost Items in Transit

If your order arrives damaged or is lost in transit:

Contact us within 7 days of expected delivery (lost) or 7 days of receipt (damaged)
We may require photographic evidence
We will arrange replacement or refund where appropriate

7. Digital Downloads

Digital products are licensed for personal use only.

You may not:

Share or redistribute files
Upload to file-sharing platforms
Use commercially without permission

Once accessed, digital downloads are non-refundable unless defective or misdescribed.

8. Returns & Refunds

8.1 Physical Products

You have the right to cancel within 14 days of receiving goods under UK consumer law.

To qualify for a refund:

Items must be returned in original condition
Sealed items must remain unopened (where applicable)
Return postage is the customer’s responsibility unless faulty

Refunds will be processed within 14 days of receiving returned goods.

8.2 Faulty Items

If an item is faulty or damaged upon arrival, we will offer:

Replacement
Refund
Or store credit (where agreed)

9. Intellectual Property

All content, including music, artwork, branding, and website material, is owned or licensed by RootSpelle Records.

No content may be copied, reproduced, or distributed without permission.

10. User Accounts

Users are responsible for maintaining account security and ensuring all provided information is accurate.

We reserve the right to suspend accounts suspected of misuse or fraudulent activity.

11. Limitation of Liability

We are not liable for:

Indirect or consequential loss
Loss of data, income, or profit
Delays outside our control

Our total liability is limited to the value of the order placed.

12. Privacy

We handle personal data in accordance with our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Changes to Terms

We may update these Terms at any time. The latest version will always be available on this page.