top of page

PRIVACY POLICY

Last Updated: Dec 2025.

 

For Terms and Conditions Click here 

​

1. Introduction

​

Welcome to Root Spell Records (“we”, “our”, “us”).

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, subscribe to our mailing list, or otherwise interact with us.

​

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy laws.  

​

2. Who We Are

​

Root Spell Records
The Studio
NN56GZ
United Kingdom

​

Email: info@rootspellrecords.co.uk

Data Controller: Root Spell Records

​

3. Information We Collect

​

We may collect and process the following information:

​

Information You Provide

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account login details

  • Purchase history

  • Marketing preferences

  • Customer service enquiries

  • ​

Information Collected Automatically

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and tracking technologies

  • ​

Payment Information

​

Payment card details are processed securely by our payment providers and are not stored on our servers.

​

4. How We Use Your Information

​

We use your personal information to:

​

Process Orders

  • Take payment

  • Deliver products

  • Manage returns and refunds

  • Provide customer support

  • ​

Lawful Basis: Contract performance. 

Manage Your Account

​

  • Create and administer customer accounts

  • Provide order history

  • Lawful Basis: Contract performance.

​

Marketing Communications

  • Send newsletters

  • Inform you about new releases, special editions and promotions

 

Lawful Basis: Consent or legitimate interests where permitted by law. Marketing emails will always include an unsubscribe option. 

Improve Our Website

  • Analyse customer behaviour

  • Improve website performance

  • Enhance user experience

​

Lawful Basis: Legitimate interests.

​

Legal and Regulatory Requirements

​

  • Fraud prevention

  • Tax compliance

  • Accounting obligations

  • ​

Lawful Basis: Legal obligation.

​

5. Sharing Your Information

We may share your information with:

Service Providers

  • Payment processors

  • Website hosting providers

  • Email marketing platforms

  • Delivery and courier companies

  • Accountants and professional advisers

  • ​

These organisations are only permitted to use your information for the services they provide to us.

​

Legal Requirements

​

We may disclose information where required by law, court order or regulatory authority.

​

We do not sell your personal information to third parties.  

​

6. International Transfers

Some of our service providers may store data outside the United Kingdom.

Where personal information is transferred internationally, we ensure appropriate safeguards are in place as required by UK GDPR.  

​

7. Data Retention

We retain personal information only for as long as necessary.

​

Typical retention periods include:

​

Data Type

Retention Period for 6 years

Customer orders for 6 years

Tax and accounting records for 6 years

​

Customer enquiries for 2 years

Marketing records. Until consent is withdrawn

Website analytics Up to 26 months

​

8. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

  • ​

To exercise any of these rights please contact us using the details below.

  

9. Marketing Communications

If you subscribe to our mailing list, we may send you updates regarding:

  • New releases

  • Limited edition vinyl

  • Artist announcements

  • Special offers

  • Events and promotions

  • ​

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.  

​

10. Cookies

Our website uses cookies and similar technologies to:

  • Ensure website functionality

  • Improve user experience

  • Analyse website traffic

  • Measure marketing performance

  • ​

You can manage cookie preferences through your browser settings and our cookie consent banner.

​

For more information, please see our Cookie Policy.  

​

11. Security

We implement appropriate technical and organisational measures to protect your information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • ​

Despite our efforts, no online transmission can be guaranteed as completely secure.

​

12. Children’s Privacy

Our products and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

​

13. Changes To This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and take effect immediately upon posting.

​

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Root Spell Records
The Studio
NN56GZ
United Kingdom

Email: info@rootspellrecords.co.uk

​

15. Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to:

​

Information Commissioner's Office (ICO)

​

The ICO is the UK’s independent authority for data protection and privacy rights.  

bottom of page